The rules that apply to workshop jobs, quotations and the information we hold. Written plainly so nothing is a surprise later.
DRAFT · to be reviewed and approved by management before launch.
These terms apply to every job carried out by the Des Vantora Autocare workshop at Adidome and Sogakope.
Vehicles are inspected on arrival and quoted in writing. Work begins only on the items you approve, and a revised quotation is issued if anything further is found.
Approval may be given item by item. Anything you decline is left alone, recorded on the job card, and shown on the invoice as declined.
Genuine or equivalent-quality parts are used and stated on the quotation. Parts ordered specially for an approved job may be charged if the job is later cancelled.
The diagnostic fee is credited in full against any repair carried out from that diagnosis. Where no work is approved, the fee stands as charged.
Labour is guaranteed for three months and parts carry their manufacturer warranty. Bring the vehicle back and we will re-inspect at no charge.
Vehicles should be collected within three working days of being reported ready. Beyond seven days a storage charge may apply.
Please remove valuables before leaving the vehicle. We take reasonable care but cannot accept liability for items left inside.
A short road test may form part of the diagnosis or the final quality check. The vehicle remains insured by us on our premises and during testing.
Invoices are settled on collection unless you hold an account with agreed terms. Mobile Money, card and bank transfer are all accepted.
Each job produces an itemised invoice and a service record kept against the vehicle, available to you at any time through your account.
Ask before you book rather than after. The rental desk will put the answer in writing.
